Chief executive officer
from 11.2012 tо present time (4 years and 9 months)
LLC «Taj Motors» (Official representative of Toyota Motor Corporation in Tajikistan)
Managing all aspects of activity of the company, being responsible for sales of cars and after-sales service, and business development. Directly involved in all aspects of management of the company, dealing with governmental bodies and big customer. Excellent knowledge of management of the company and people management.
In charge of 64 people.
Start up: construction of the building according to Toyota standards, recruitment, staff training using the training program TEAM 21 and educational on-line service LMS.
Giving theoretical lessons and on-job trainings with the staff about the auto systems’ structure, components and assemblies of Toyota vehicles using video materials TMC, provided by the NMSC.
Development and implementation of customer-oriented procedures (TCOP) and company policies, standards based TSM concerning staff, territory and building of Auto Centre.
The organization of production processes «after-sales service» in accordance with the policy of customer service «seven steps».
Development of the list and the purchase of tools, equipment and SST for the main repair and body shops, which increased the quality and range of services offered to customers.
The organization of the warehouse and the introduction of principles of the organization of inventory control and storage ("P to P", Pre-pull, Oil standards).
Using principles (PDCA) planning, testing, analysis, and action in the company"s operational work.
Study of logistics routes and ways of delivery of cars and spare parts from the distributor, optimization of transportation costs, conclusion of contracts with logistics companies.
Expansion of business, search for partners at home and abroad, financial justification and calculations for new directions.
Work with distribution on the new model range of cars for the Tajik region, the formation of a pricing policy for all supplied cars, spare parts and services.
Formation of marketing policy of the company and control over its implementation.
Work with international companies, embassies, government authorities, customs, tax committee, standardization committee and prosecutor"s office on business expansion and business environment development in the Republic.
Work by the direction of brand protection the Toyota, Lexus in Tajikistan. (Negotiations with representatives of state authorities and representatives of TCA, TMS, Sumitomo.)
The study and analysis of the car market, spare parts and services in Tajikistan, analysis of customer complaints, the formation of the company"s policy on the basis of the obtained data that allowed to improve the image and performance of the company.
from 05.2010 tо 05.2012 (2 years)
MMK LLC (Official Mazda dealer in Ukraine)
Business planning, attracting new customers (new contracts with insurance companies (Ingo Ukraine, Ukrainian Fire Insurance Company, Garant avto), leasing companies (The first leasing companies, ALD Automotive), enlarging the service range of enterprise (tuning of car interior, repair turbo blowers and steering rods, etc.)
Development and implementation of quality assurance after-sales service, which increased the percentage of trust to the company by 19%.
Development of measures to increase the spare parts sales (development a network of wholesale and retail buyers, using the method of cold calls, creating a loyalty system to the customers).
Development and implementation of the measures to reduce the stock turnover period from 5 months to 3 months. Development and implementation of measures to reduce the proportion of illiquid products at the warehouse, thus reducing by 25% the share of illiquid.
from 05.2009 tо 05.2010 (1 year)
MMK LLC (Official Mazda dealer in Ukraine)
In charge of 18 people. Responsible for the organization of production in the repair area, management of the service advisors, guidance on complex technical issues, increasing skill levels of technicians, etc.
Serious, creative, sociable, resourceful, self-motivated; eager to learn; very good in developing and completing projects; possess considerable interpersonal, managing, negotiating and persuasive abilities, customer oriented, dynamic and proactive personality, has proven sales and management records, strong wish for personal growth.